FAQ

1. What is your return policy?
We accept returns within 30 days of purchase for items in their original condition. To start a return, please contact us at [your support email]. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

2. How long will it take to receive my order?
Processing typically takes 1–3 business days. Shipping times vary by location:

• US & Canada: 7–15 business days

• International: 10–20 business days
  Please note that shipping times may vary during holidays or due to unforeseen delays.

3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use that link to monitor the status of your delivery at any time.

4. What if I receive a damaged or incorrect item?
We stand by our products. If you receive a defective or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue, and we’ll make it right.

5. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination country. Customs duties or taxes may apply and are the responsibility of the customer.

6. Can I cancel or change my order?
Orders can be changed or canceled within 12 hours of purchase. After that, the fulfillment process begins and changes may no longer be possible. Please email us as soon as possible if you need to make a change.

7. Are your products sustainably sourced?
We are committed to ethical sourcing and work with suppliers who share our values. Whenever possible, we use eco-friendly materials and responsible manufacturing practices.

8. How can I contact you?
You can reach us at LunaGroveLounge@gmail.com We aim to respond within 24–48 hours, Monday through Friday.